{"id":5701,"date":"2016-08-12T14:52:51","date_gmt":"2016-08-12T12:52:51","guid":{"rendered":"http:\/\/www.invest-aura.com\/?page_id=5052"},"modified":"2018-03-31T19:00:05","modified_gmt":"2018-03-31T17:00:05","slug":"affaires-processus-examen-et-amelioration-telco","status":"publish","type":"page","link":"https:\/\/www.investaura.co\/wordpress\/boite-a-solutions\/affaires-processus-examen-et-amelioration-telco\/","title":{"rendered":"Analyse et am\u00e9lioration des processus"},"content":{"rendered":"<p>Investaura a r\u00e9cemment finalis\u00e9 un projet d&#8217;analyse et d&#8217;am\u00e9lioration de plus de 100 processus pour un op\u00e9rateur de t\u00e9l\u00e9phonie mobile, couvrant les r\u00e9seaux, l&#8217;IT, le marketing, les ventes, les finances, les resources humaines et les activit\u00e9s de vente en gros.<!--more--><\/p>\n<p>La port\u00e9e du projet comprenait:<\/p>\n<ul>\n<li>Descriptions des processus &#8216;as-is&#8217;, y compris les RACI (matrice des responsabilit\u00e9s) et les workflows (inputs, outputs, r\u00f4les, contr\u00f4les, interfaces)<\/li>\n<li>Comparaison avec les &#8216;bonnes&#8217; pratiques de l&#8217;industrie, et les cadres et r\u00e9f\u00e9rentiels applicables (en particulier eTOM, ITIL et IFRS)<\/li>\n<li>Analyse des \u00e9carts entre les processes &#8216;as-is&#8217; et &#8216;to-be&#8217;<\/li>\n<li>Re-design des processus, au niveau 2 (niveau d&#8217;activit\u00e9 fonctionnelle), y compris les workflows<\/li>\n<li>Pr\u00e9paration\/mise \u00e0 jour des manuels de processus (politiques et proc\u00e9dures)<\/li>\n<li>Am\u00e9lioration des contr\u00f4les internes, y compris la limitation des attributions (Limit of Authority)<\/li>\n<li>Feuille de route pour la mise en \u0153uvre:\n<ul>\n<li>&#8216;Low Hanging fruits&#8217;, rapides \u00e0 mettre en \u0153uvre et avec un impact \u00e9lev\u00e9, via la formation et la communication<\/li>\n<li>changements et mesures de transformation plus complexes, par exemple n\u00e9cessitant une r\u00e9organisation, ou une requalification, ou des investissements dans des syst\u00e8mes informatiques.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p>Le projet passe maintenant \u00e0 la phase de mise en \u0153uvre, y compris la gestion du changement.<\/p>\n<p>Les avantages pour le client sont nombreux: aligner les \u00e9quipes internes; standardiser et automatiser les processus; am\u00e9liorer la qualit\u00e9 tout en r\u00e9duisant les co\u00fbts; acc\u00e9l\u00e9rer l&#8217;activit\u00e9; r\u00e9duire les plaintes des clients.<\/p>\n<p>Les consultants d&#8217;Investaura sont des experts t\u00e9l\u00e9coms \/ IT qui allient des comp\u00e9tences strat\u00e9giques \u00e0 un savoir-faire op\u00e9rationel. Ils apportent un regard ind\u00e9pendent et externe sur les op\u00e9rations et les processus du client, forts d&#8217;une exp\u00e9rience acquise dans plus de 40 pays.<\/p>\n<p>Pour plus d&#8217;informations sur les comp\u00e9tences d&#8217;Investaura dans le domaine de l&#8217;am\u00e9lioration des processus, n&#8217;h\u00e9sitez pas \u00e0 <a href=\"http:\/\/www.investaura.co\/contact\/\">nous contacter<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Investaura a r\u00e9cemment finalis\u00e9 un projet d&#8217;analyse et d&#8217;am\u00e9lioration de plus de 100 processus pour un op\u00e9rateur de t\u00e9l\u00e9phonie mobile, couvrant les r\u00e9seaux, l&#8217;IT, le marketing, les ventes, les finances, les resources humaines et les activit\u00e9s de vente en gros.<\/p>\n","protected":false},"author":1,"featured_media":5091,"parent":5683,"menu_order":19,"comment_status":"closed","ping_status":"closed","template":"","meta":{"jetpack_post_was_ever_published":false},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v20.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Analyse et am\u00e9lioration des processus | Investaura<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.investaura.co\/wordpress\/boite-a-solutions\/affaires-processus-examen-et-amelioration-telco\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Analyse et am\u00e9lioration des processus | Investaura\" \/>\n<meta property=\"og:description\" content=\"Investaura a r\u00e9cemment finalis\u00e9 un projet d&#8217;analyse et 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